Service Update

As flights return to airports, so are we with our world-class service.


Our Auckland City Express service is resuming Saturday 13 March 2021.

Our North Harbour Express service remains temporarily suspended but we look forward to welcoming it back soon.


Frequently Asked Questions

In response to recent extraordinary events, customers may have some questions about our services.

Timetables and services

The Auckland City Express service is resuming Saturday 13 March 2021.

The North Harbour Express service remains temporarily suspended but we look forward to welcoming it back soon.

Tickets

We are working with customers to offer as much flexibility as we can.

We have extended the validity of all unused North Harbour Express tickets purchased in 2020 to be valid until 31 March 2021 and look forward to welcoming it back soon.

If you had an event or flight cancelled, or simply no longer wish to travel with us, unfortunately we are unable to offer ticket refunds.

Enhanced hygiene measures for passenger safety and comfort

We care deeply about the safety, health and wellbeing of all of our people, passengers and community – and we have a number of measures in place to ensure our response to COVID-19 remains appropriate.

  • We actively monitor the health and wellbeing of our team members and respectfully promote strict hygiene and social distancing measures in our workplace.
  • Every SkyBus vehicle is routinely cleaned to the highest standard including daily enhanced infection control measures.
  • Face masks will be available for those who need them and are legally required to be worn whilst on public transport in New Zealand.
  • Where appropriate and possible, we will provide opportunities to use hand sanitiser in waiting areas or at point of entering our vehicles.  

We continue to work with our government partners and industry to ensure our behaviour remains consistent with official advice while continuing to deliver our world-class services.